Frequently asked questions
Thank you for your patience on refunds, our finance volunteers will be in touch during the week of 22/02/2021 with more information relating to the processing of them. If you have any immediate questions of have not received a communication from our finance volunteers by 01/03/2021, then please email [email protected]
We have continued to monitor information from UK Government, the Scouting and Guiding associations as well as listening to the feedback from leaders. The situation with the global pandemic has unfortunately continued to escalate over recent months and, despite the positive news about a vaccine, there remains significant uncertainty, especially as we go into critical parts of our event planning.
We feel unable to progress further with the event given the uncertainty and the impact that this could have to health, and importantly to ensure we minimise the financial risk to units and parents.
Due to the scale and complexity of events like WINGS, it is challenging to have insurances for all potential risks and as for many other events, scenarios such as pandemics are difficult to cover. Our team of volunteers has done an incredible job and has worked closely with suppliers to minimise the financial risk to units and parents, both in the planning for 2020 and postponement to 2021. While the WINGS terms and conditions highlighted the impacts of events, including a pandemic, we have been keen to limit the impacts to units and parents, and both Guides and Scouts at the county-level have invested significantly in the event, covering the majority of the loss from the cancellation.
Our finance volunteers will be processing the information from the WINGS cancellation as quickly as possible. With the challenges of the pandemic and the Christmas break, our volunteers will be in touch with you early in the New Year to make payment of the refund. To process the refund, we will require evidence that the account being paid is one for a Scout or Guide group (please do not send anything until requested by our finance team).
We are currently discussing prospective dates for the next WINGS and will keep leaders updated when a date is selected. We’ve had lots of adventurous and exciting plans for the event and looking forward to being able to put those ideas, and many more, into action for the next WINGS!